Please note that our encryption methods rely on your master password (which is not available outside your devices), so forgetting it might lead to the loss of all your data. You can read more about our security model on our Security page.

Password recovery is only available at the SessionBox Extension or SessionBox Workstation.

  1. Open SessionBox menu
  2. Under the login form click on the Forgot your password? link
  3. Enter your email address and click Next
  4. The system will show you the available recovery options
    Reset your password - This will reset your password. Due security reasons this option is not always available.

    Send password hint (extension only) - This will email you your password hint if you specified it during the registration.
  5. Select the recovery method and click Next
  6. You will get the recovery instructions by email